We’ll be devastated to hear that you'd want to return your ThirstPeak! But will happily exchange your bottle for a different one or refund, as long as the product has not been used or engraved. We accept returns up to 30 days after delivery. All bottles ordered are covered against manufacturing defects for a period of 2 year after purchase.
Please note that the cost of return will need to be covered by the customer, as we do not offer free returns.
To initiate a return, email us atsupport@thirstpeak.com.
Our full refund policy is provided below:
RETURNS----
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 5 working days. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thirstpeak.com .
Exchanges
We only replace items if they are defective, damaged or unused and still in original packaging. If you need to exchange it for the same item, send us an email at support@thirstpeak.com and send your item to:
ThirstPeak
44 B Street Apt 2 Buffalo, NY 14211, Buffalo, NY, United States, 14211
Please do not send your item before we have replied to your email, or we may be unable to receive it.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to the below address. Please get in touch with us before dispatching, or your refund will not be processed.
44 B Street Apt 2 Buffalo, NY 14211, Buffalo, NY, United States, 14211
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
